FAQ – Casualline

YOUR QUESTIONS, OUR ANSWERS

Frequently Asked Questions

When does the shop launch?

The product development is in full swing and production will start in winter 2025/2026. The shop is scheduled to open in spring 2026 (information subject to change).

Will you also open a local store?

Currently, sales are planned exclusively through the own online shop. Local sales through resellers are not ruled out for the future; we will provide separate information about this.

How long does the shipping take?

Shipping usually takes 2–3 business days. Once your order has been shipped, you will receive a tracking number that allows you to check the status of your delivery at any time. In exceptional cases, such as during high order volumes or holidays, shipping may be slightly delayed.

Is the shipping free?

We offer free shipping starting from a certain order value – this depends on the delivery country:

Germany: free shipping from €79 (below that €6.99)
Netherlands & Austria: free shipping from €79 (below that €9.99)
Switzerland: free shipping from €99 (below that €19.99)

Shipping is done via DHL (up to 5 kg). Please note that additional customs or import fees may apply for deliveries to Switzerland, which are not included in the shipping costs.

Which shipping service providers are used?

We ship all orders exclusively with DHL. This way, you benefit from a fast, reliable delivery and the ability to conveniently track your package online.

How does the return shipping work?

If you want to return an item, you can easily and free of charge create a return label through the DHL Return portal.

Please ensure that the goods are unused and in their original packaging so that we can process your return without any issues.

Please include the following with your return: Return

Sustainable packaging

Eco-friendly shipping bags made from recycled material 🍃

Made of at least 80% recycled plastic
Up to three times lower energy and water consumption during production compared to conventional shipping bags
Reduced use of new plastic and up to 80% less fossil fuels in the production process
Lower CO₂ emissions through the use of recyclable materials

Did you not find an answer to your question?

We are happy to advise you if there was no suitable answer for you among the frequently asked questions. Contact Now

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